Assists in the performance of duties necessary to keep the physical structure of the hotel in good repair to include Guest Rooms, Meeting Space, Restaurant and all other areas of the hotel.

Job Duties:

• Ensures observance of safety precautions.

• Performs inspection and reports discrepancies.

• Maintains pressure boilers, electrical equipment, lifting and power distribution.

• Performs minor fans and air-conditioning repairs.

• Performs minor electrical and mechanical repairs to equipment throughout the hotel.

• Performs rough carpentry work, drywall and painting repairs.

• Performs routine plumbing repairs, including installation of toilet, sinks, and other hardware & fixtures, and laundry/kitchen equipment.

• Updates engineering log during assigned shift.

• Assists Chief Engineer in administration of an on-going preventive maintenance program for equipment and guest rooms.

• Assists in administration of special franchise maintenance programs. Reviews maintenance problems, complaints and work orders to prioritize and schedule work assignments.

• Coordinating with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes and regulations.

• Performs preventive maintenance assignments on a scheduled basis as per brand specific standards.

• Services the hotel’s pool, including adjusting chemicals and cleaning filters.

• Completes maintenance logs and follows the tracking system.

• Maintains the building exterior if not serviced by a contractor (i.e., snow removal, lawn care, painting).

• Maintain pool as per Brand, Baywood and County requirements.

• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Supports the housekeeping manager by ensuring all cleanliness standards are met.

Essential Job Duties:

• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues
• Checks all vacant rooms and cleaned stay-over rooms
• Checks all housekeeping carts for linens, supplies and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when asked
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

Job Duties:

· Interviews, selects & train associates

· Motivates staff through positive reinforcement, and leading by example

· Provides input during the preparation of the annual budget

· Attends required meetings and training

· Conducts departmental and other required meetings for which s/he is responsible

· Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

· Ensures that all departmental policies and procedures are adhered to

· Implements Baywood & Brand promotional programs and procedures

· Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

· Preforms guest room inspections and monitors housekeepers, houseman & laundry attendants daily.

· Monitors cleanliness and neatness of departments for which s/he is responsible.

· Monitors inventory of supplies, placing orders in a timely manner.

· Communicates with other departments, therefore promoting a seamless operation.

· Ensures that all equipment is maintained properly. Routinely inspects equipment

· Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

· Administers disciplinary action, following company guidelines

· Administers performance appraisals

· Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

· Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

· Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

· Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

· Participates in safety initiatives and is an integral part of the Safety Committee

· Completes incident reports, taking appropriate action. Notifies appropriate parties

· Performs role of Manager on Duty as needed

· Participates in the BEAR activities and other company sponsored community service & fundraising events

· Additional duties may be added at any time at the discretion of management