Supports the housekeeping manager by ensuring all cleanliness standards are met.

Essential Job Duties:

• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues
• Checks all vacant rooms and cleaned stay-over rooms
• Checks all housekeeping carts for linens, supplies and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when asked
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

Job Duties:

· Interviews, selects & train associates

· Motivates staff through positive reinforcement, and leading by example

· Provides input during the preparation of the annual budget

· Attends required meetings and training

· Conducts departmental and other required meetings for which s/he is responsible

· Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

· Ensures that all departmental policies and procedures are adhered to

· Implements Baywood & Brand promotional programs and procedures

· Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

· Preforms guest room inspections and monitors housekeepers, houseman & laundry attendants daily.

· Monitors cleanliness and neatness of departments for which s/he is responsible.

· Monitors inventory of supplies, placing orders in a timely manner.

· Communicates with other departments, therefore promoting a seamless operation.

· Ensures that all equipment is maintained properly. Routinely inspects equipment

· Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

· Administers disciplinary action, following company guidelines

· Administers performance appraisals

· Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

· Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

· Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

· Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

· Participates in safety initiatives and is an integral part of the Safety Committee

· Completes incident reports, taking appropriate action. Notifies appropriate parties

· Performs role of Manager on Duty as needed

· Participates in the BEAR activities and other company sponsored community service & fundraising events

· Additional duties may be added at any time at the discretion of management